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Refund & Cancellation Policy
सार (हिंदी में)
- ख़रीदने से पहले सारे calculators Free में आज़माएँ, या पहले monthly plan लें।
- मन बदलने पर भरी हुई अवधि का पैसा वापस नहीं होता। Cancel कभी भी करें: plan अवधि के आख़िर तक चलेगा, फिर renew नहीं होगा।
- दो बार कटा, ग़लती से कटा, या आपकी मंज़ूरी के बिना कटा पैसा हमेशा पूरा वापस।
- Paid सुविधा ठीक से न चले और हम ठीक न कर पाएँ, या हम कोई सुविधा हटाएँ, तो बची अवधि का पैसा वापस।
- Refund 5–7 कामकाजी दिनों में उसी तरीके (card/UPI/bank) में आता है जिससे भुगतान हुआ था।
1. At a glance
| Situation | What you get |
|---|---|
| You change your mind after paying (monthly or yearly) | No refund for the period paid; you keep the plan until it ends, and it does not renew once you stop renewal |
| Charged twice, charged when the payment showed as failed, or charged without your authorisation | Full refund of that charge |
| A paid feature does not work as described and we cannot fix it within 7 days of your report | Refund of the unused part of the period |
| We remove a paid feature during your period, or close your account without a breach on your part | Refund of the unused part of the period |
| Account suspended for breaking the Terms | No refund |
2. Try before you pay
All calculators are free to use without paying, and paid plans are also sold monthly. Please use the Free plan or a monthly plan to decide before buying a yearly plan. You are reminded before every renewal, so you can stop it in time.
3. How to cancel
- Open My account and press Stop renewal, or write to support@taxnavic.com from your account email.
- For UPI AutoPay or card mandates, you can also cancel the mandate in your UPI app or with your bank. Cancelling the mandate stops renewal; it does not by itself refund a past payment.
- You will get an email confirming the cancellation and the date your plan ends.
After your plan ends, your account moves to Free. Saved plans stay stored; you can open or delete them.
4. How to ask for a refund
- Write to support@taxnavic.com from your account email with your payment date and payment reference (in your invoice email). Tell us which of the situations above applies.
- We confirm within 2 working days whether the refund is approved.
- We start an approved refund within 2 working days. It reaches the same card, UPI ID or bank account you paid from, usually within 5–7 working days after that; your bank may take a little longer to show it.
Refunds are made in Indian rupees for the amount you paid, including GST. We do not refund in cash or to a different account.
5. Disputes with your bank
Please write to us before raising a chargeback with your bank; it is faster for you, and wrong charges are always refunded. If a chargeback is raised for a payment you authorised, we answer it with the records described in our Terms (your agreement at checkout, payment references and when paid features were used), and paid features are paused until the bank decides. Your right to dispute an unauthorised or wrong charge is not affected.
6. Changes to prices
If we raise a price, we tell you at least [30] days before your next renewal. You can cancel before the new price applies and pay nothing more.
7. Questions or complaints
Write to support@taxnavic.com, or to our Grievance Officer, [name], at privacy@taxnavic.com. Your rights under the Consumer Protection Act, 2019, are not affected by this policy.